Privacy policy

At Luxe Import, the privacy and security of your personal information is our top priority. Luxe Import assures you that the user or customer information collected while accessing, browsing, or using our website is safe, secure, and handled in compliance with applicable laws and regulations of India. All payment transactions are processed through secure SSL encrypted technology to ensure complete protection of your information.

Note: Our Privacy Policy may be updated from time to time without prior notice. We encourage users to review this page periodically to stay informed about any changes. This Privacy Policy does not apply to third-party websites, business partners, or external service providers linked with our platform. We recommend reviewing their respective privacy policies before interacting with them.

WHAT INFORMATION DOES LUXEIMPORT.IN COLLECT?

When you visit our website, we may automatically collect certain information about your device, including:

  • Web browser details
  • IP address
  • Time zone
  • Cookies installed on your device
  • Device type and operating system

Additionally, while browsing the website, we may collect:

  • Pages and products viewed
  • Search terms or websites that referred you to us
  • Browsing behavior and interaction with the website

This information is collectively referred to as “Device Information.”

Technologies We Use

  • Cookies: Small data files stored on your device to improve browsing experience.
  • Log Files: Collect information such as IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web Beacons, Tags & Pixels: Used to analyze browsing activity and website performance.

Information You Provide

We may collect the following information when you place an order or create an account:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Account password
  • Order and transaction history

Payment Information

Payment details such as credit/debit card information, cardholder name, expiry date, CVV, and internet banking credentials are processed securely by our authorized payment gateway providers and are not stored on our servers. Our payment partners comply with PCI DSS Level 1 Security Standards.

HOW DO WE USE YOUR INFORMATION?

We use the information collected to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Send invoices and order confirmations
  • Communicate with you regarding your purchases
  • Detect and prevent fraudulent transactions
  • Improve website performance and customer experience
  • Provide product recommendations and promotional offers
  • Analyze marketing campaign performance

We may also use your information to send updates, newsletters, promotional offers, and advertisements related to our products and services.

PURPOSE OF DATA COLLECTION

Account Registration & Management

To create and manage your account, we collect your name, email address, password, phone number, and addresses.

Order Fulfillment

To process and deliver your orders, we collect shipping information, order details, and contact information.

Customer Support

To assist with support requests, order tracking, returns, or service-related queries.

Website Improvement

To optimize website functionality, monitor performance, and improve user experience.

Marketing & Advertising

To provide personalized offers, advertisements, and product recommendations based on your interests and browsing behavior.

THIRD-PARTY SERVICES

To operate efficiently, we work with trusted third-party providers including:

  • Courier & Logistics Partners for product delivery
  • Payment Gateway Providers for secure payment processing
  • Analytics Providers such as Google Analytics
  • Marketing & Advertising Tools
  • IT & Hosting Providers
  • Shopify, the e-commerce platform powering our store

You can read Shopify’s privacy practices here:
Shopify Privacy Policy

If you log in using platforms such as Google or Facebook, we may access limited profile information as permitted by your account settings on those platforms.

DATA RETENTION

We retain your information for as long as your account remains active or as required to provide services, resolve disputes, comply with legal obligations, and enforce agreements.

After account termination, certain anonymized data may be retained for analytical and legal purposes. You may request deletion of your personal information by contacting us.

YOUR RIGHTS

If you are an Indian resident, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Please note that your information may be processed and stored outside India, including in countries such as the United States and Canada, where our service providers operate.

CONTACT US

If you have any questions about this Privacy Policy or wish to request access, correction, or deletion of your personal information, please contact us:

Luxe Import

  • Email: support@luxeimport.in
  • Phone: +91 7240003111
  • Address: K-119, K Block, West Patel Nagar, New Delhi – 110008
    Landmark: Near China Chok Restaurant