Terms of service

Welcome to Luxe Import. This website is owned and operated by Luxe Import. Throughout the website, the terms “we”, “us”, and “our” refer to Luxe Import. By accessing our website, browsing our products, or purchasing from us, you agree to be bound by the following Terms & Conditions, policies, and notices mentioned on this page.

These Terms & Conditions apply to all users of the website, including browsers, customers, merchants, and contributors of content. If you do not agree with any part of these Terms, please do not use our website or services.

Our online store is powered by Shopify, which provides us with the e-commerce platform to sell our products and services online.

Section 1: Online Store Terms

By using this website, you confirm that:

  • You are at least 18 years of age or have permission from a parent/legal guardian.
  • You will not use our products or website for any illegal or unauthorized purpose.
  • You will not violate any applicable laws, including copyright and intellectual property laws.
  • You will not upload viruses, malicious code, or harmful software.

Any violation of these Terms may result in immediate suspension or termination of your access to our services.

Section 2: General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You understand that:

  • Your non-payment information may be transferred unencrypted across various networks.
  • Credit/debit card information is always encrypted during payment processing.
  • You may not copy, reproduce, sell, or exploit any part of our website or services without written permission.

Products purchased from our website are intended for personal/end-user use only and not for resale or commercial distribution unless approved by us.

Section 3: Refund, Replacement & Warranty Policy

All products sold on Luxe Import may have separate refund, replacement, exchange, or warranty conditions depending on the product category.

Please review the individual product details and policies before placing an order.

Promotional Sale Policy

Products purchased during promotional activities, clearance sales, special offers, or limited-time campaigns may not be eligible for return, exchange, or refund unless the item received is damaged, defective, or incorrect.

Section 4: Accuracy of Information

We make every effort to ensure the information on our website is accurate and updated. However:

  • Product descriptions, pricing, and availability may occasionally contain errors or inaccuracies.
  • Information provided is for general guidance only.
  • We reserve the right to modify website content at any time without prior notice.

Your use of any information on this website is entirely at your own risk.

Section 5: Product Pricing & Service Modifications

  • Product prices are subject to change without prior notice.
  • We reserve the right to modify, suspend, or discontinue any product or service at any time.
  • In case of order cancellation, eligible refunds will be processed to the original payment method.

Please note that refund processing times may vary depending on your bank or payment provider.

Section 6: Products & Services

We strive to display product colors and images as accurately as possible. However:

  • Actual product colors may vary slightly depending on your screen settings and lighting conditions.
  • We reserve the right to limit product quantities or discontinue products without notice.
  • We do not guarantee that products or services will always meet individual expectations.

Section 7: Billing & Account Information

You agree to provide current, complete, and accurate information for all purchases made on our website.

We reserve the right to:

  • Refuse or cancel suspicious orders
  • Limit quantities per customer or household
  • Cancel orders suspected for resale or fraudulent activity

If any order is cancelled or modified, we may attempt to notify you via email or phone number provided during checkout.

Section 8: Third-Party Tools & Links

Our website may include access to third-party tools, applications, or external links.

We are not responsible for:

  • Third-party websites or services
  • Content accuracy on external websites
  • Transactions made on third-party platforms

Your interaction with such services is entirely at your own discretion and risk.

Section 9: User Feedback & Comments

If you submit reviews, suggestions, comments, or other content to us:

  • You grant us permission to use, edit, publish, and distribute such content.
  • Your content must not violate any law or third-party rights.
  • We reserve the right to remove offensive, abusive, unlawful, or misleading content.

Section 10: Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy available on the website for complete details regarding data collection and usage.

Section 11: Errors & Omissions

Occasionally, there may be typographical errors, inaccuracies, or omissions related to:

  • Product descriptions
  • Pricing
  • Shipping charges
  • Availability
  • Promotions

We reserve the right to correct errors and update information at any time without prior notice.

Section 12: Prohibited Uses

You are prohibited from using our website:

  • For unlawful activities
  • To violate intellectual property rights
  • To spread malware or harmful code
  • To collect personal information of other users
  • For fraudulent, abusive, defamatory, or harmful activities

Violation of these rules may result in termination of access to our services.

Section 13: Disclaimer of Warranties & Limitation of Liability

All services and products are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free
  • Results obtained from the use of our services will always be accurate

Luxe Import shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, services, or products.

Section 14: Indemnification

You agree to indemnify and hold harmless Luxe Import, its directors, employees, affiliates, and service providers from any claims, damages, liabilities, or legal expenses arising from your violation of these Terms.

Section 15: Termination

These Terms remain effective unless terminated by either party.

We reserve the right to terminate or suspend your access to our services immediately if you violate these Terms & Conditions.

Section 16: Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Section 17: Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Your continued use of the website after updates are posted constitutes acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Luxe Import

  • Email: support@luxeimport.in
  • Phone: +91 7240003111
  • Address: K-119, K Block, West Patel Nagar, New Delhi – 110008
    Landmark: Near China Chok Restaurant